A caring commitment to transparency
Our team is here to offer you absolute peace of mind during this very difficult time. Our 7 Point Pet Tracking System has been carefully designed to ensure the ashes of your pet, and only your pet, are returned to you.
Your pet’s journey
Initial booking and collection
We assign a unique ID number to your pet at the time of booking and create an ID tag that contains your pet’s details (name, breed and location).
Confirmation
Once your pet is in our care, we validate their ID tag against our Pet Tracker to ensure we have received all the details required for us to proceed with their cremation.
Keepsakes created
We check your pet’s ID tag prior to their cremation and attend to any special requests (such as creating a paw print memento or taking some hair or fur clippings).
Cremation
We place your pet’s ID tag on their private cremation chamber and validate this tag before and after their cremation.
Memorialisation
When placing your pet’s ashes into your chosen urn or keepsake, their ID tag is validated against our Pet Tracker and their ID label is confirmed.
Final inspection
We conduct a final quality inspection to confirm your pet’s details and the completion of any special requests.
Your pet comes home
When returning your pet’s ashes home, we carry out one final check, matching your pet’s unique ID details against your address.