Your Pet’s Journey

A caring commitment to transparency

Our team is here to offer you absolute peace of mind during this very difficult time. Our 7 Point Pet Tracking System has been carefully designed to ensure the ashes of your pet, and only your pet, are returned to you.

7 Point Pet Tracker

Lance & Maddie

FPC_YourPetsJourney

Your pet’s journey

1.initial booking
Initial booking and collection We assign a unique ID number to your pet at the time of booking and create an ID tag that contains your pet’s details (name, breed and location).
2.confirmation
Confirmation Once your pet is in our care, we validate their ID tag against our Pet Tracker to ensure we have received all the details required for us to proceed with their cremation.
3.keepsakesCreated
Keepsakes created We check your pet’s ID tag prior to their cremation and attend to any special requests (such as creating a paw print memento or taking some hair or fur clippings).
4.cremtaionProceeds
Cremation We place your pet’s ID tag on their private cremation chamber and validate this tag before and after their cremation.
5.memorialisation
Memorialisation When placing your pet’s ashes into your chosen urn or keepsake, their ID tag is validated against our Pet Tracker and their ID label is confirmed.
6.finalInspection
Final inspection We conduct a final quality inspection to confirm your pet’s details and the completion of any special requests.
7.petHome
Your pet comes home When returning your pet’s ashes home, we carry out one final check, matching your pet’s unique ID details against your address.

Make a booking

Make a Booking
Melbourne

(03) 5367 0556
care@edenhills.com.au
42 School Lane, Maddingley VIC 3340

Phone Hours:
Weekdays: 7am – 7pm
Weekends and Public Holidays: 8am – 5pm

Office Hours:
Weekdays: 8am – 5pm
Weekends and Public Holidays: 8am – 5pm (excluding Good Friday, Anzac Day, Christmas Day)

Albury/Wodonga

(03) 4310 0135
country@edenhills.com.au
492 Chiltern Road, Barnawartha VIC 3688

Phone Hours:
Weekdays: 7am – 7pm
Weekends and Public Holidays: 8am – 5pm

Office Hours:
Weekdays: Open by appointment
Weekends and Public Holidays: Closed

Adelaide

(08) 8186 6362
support@edenhills.com.au
12 Kitawah Street, Lonsdale SA 5160

Phone Hours:
Weekdays: 7am – 7pm
Weekends and Public Holidays: 8am – 5pm

Office hours:
Weekdays: 8am – 5pm
Weekends and Public Holidays: Open by appointment (excluding Good Friday, Anzac Day, Christmas Day)

Rowville

(03) 8288 1808
service@edenhills.com.au
Unit 4/5 Enterprise Drive, Rowville VIC 3178

Phone Hours:
Weekdays: 7am – 7pm
Weekends and Public Holidays: 8am – 5pm

Office Hours:
Weekdays: Open by appointment
Weekends and Public Holidays: Closed

Perth

(08) 9248 6464
care@lawnswood.com.au
1 Nexus Way, Bayswater WA 6053
lawnswood.com.au

Phone Hours:
Weekdays: 7am – 7pm
Weekends and Public Holidays: 8am – 7pm

Office Hours:
Weekdays: 8am – 5pm
Weekends and Public Holidays: 8am – 4pm (excluding Good Friday, Anzac Day, Christmas Day)